Loyalty Program

Hidesign has had an adventurous journey working with exciting talent from across the world while staying true to its core beliefs since 1978 as a counter-culture brand.

Invites to special events

Earn free gift cards on completing 500 points

Free cleaning and Polish

Extended warranty & service

Birthday discounts

Free leather annual planner

Platinum

Gold

Free Enrollment on First Purchase Less then ₹20000

Tier Upgradation Automatic upgrade to Platinum Tier if cumulative purchase in 12 months from the date of first purchase is more than ₹20,000

Points Entitlement 2 points on every Rs. 100 spent

Redemption & Vailidity of Points 1 point = ₹1 | 1 year validity

Added Benefits Automatically receive a pre-loaded gift card of Rs.100 after accumulating first 500 points

Warranty Services 1 year free warranty services (1) (in case of manufacturing defects(2) only). Lifetime Warranty available(3)

Birthday Month Privileges NA

Early Access Privileges Special Early Access discount privileges during Events & Promotions

After Sales Services Free polishing available on Hidesign products purchased

Platinum

Free Enrollment on First Purchase Greater then ₹20000

Tier Upgradation If no purchase is carried out after the 12 month period since last purchase then membership is downgraded to Gold Tier

Points Entitlement 4 points on every Rs. 100 spent

Redemption & Vailidity of Points 1 point = ₹1 | 1 year validity

Added Benefits Automatically receive a pre-loaded gift card of Rs.100 after accumulating first 500 points

Warranty Services 4 year free warranty services(1) (in case of manufacturing defects(2) only). Lifetime Warranty available(3)

Birthday Month Privileges 50% off on the one product (one with the highest value in case of 2 or more products purchased in one bill)

Early Access Privileges Special Early Access discount privileges during Events & Promotions

After Sales Services Free polishing available on Hidesign products purchased

(1) To explain which product will have 1 & 4 year waranty in case of tier upgradation & demotion.
(2) Manufacturing defects - This will be linked to what's covered under manufacturing defects.
(3) Additional Cost applicable.

Q&A

How can I become a Hidesign loyalty member?

Joining our loyalty program is free! Simply purchase any Hidesign product at any of our
stores in India or on www.hidesign.com . Based on your purchase amount and purchase
history, you will be part of either our Gold or Platinum tier.

What information do I need to create my Hidesign loyalty account?

Not much. We would request:
Your name | Mobile Number | Email id | Zip code | Date & year of birth (to avail our amazing
birthday discounts!)
Don’t worry, we do not share your information with any third party.

Will I be receiving a loyalty card on becoming a member?

Hidesign Loyalty Program is a cardless program. We will just be needing your Name |
Mobile Number | Email id | Date & year of birth to enroll you to the program.

How do I activate my membership privileges?

Once you become a Hidesign loyalty member, you will automatically start to earn points.
A confirmation notification will be sent to you by SMS. You will start to earn loyalty
points from the time of your very first purchase.

What is the validity of my points?

The points are valid for 1 year from the date of purchase.

How can I track my points and receive my redemption coupons?

After each purchase online or at our exclusive stores, you will receive an SMS with the
status of your points. Your coupons will be sent by SMS too. You can also track your points
and your coupons on Hidesign privileges App.

Can I use my coupons online?

Yes, your coupons can only be used online and in exclusive Hidesign stores in India.

What should I do in a Hidesign retail store to inform the vendor that I am a loyalty member?

You can give your mobile number to the vendor or if you have the Hidesign Privileges app,
the vendor can directly scan the QR code on your phone.

I am an international customer, can I enroll in the Hidesign Loyalty program?

Yes, you can! However, all information and coupons will be sent on an Indian mobile
number. Your points can only be redeemed in Hidesign retail store in India or for an order
placed online on www.hidesign.com in INR.

Is the Hidesign loyalty program only a transactional program?

No, we created the loyalty to reward our best customers not just with reward points but
also with exclusive experiences like special events at our retails stores, rendezvous with
our brand ambassadors, visits to our atelier in Pondicherry, and much more.

How do I refer friends to earn points?

We love it when you share the love! To share the gift of Hidesign rewards with your
friends, please log in to your loyalty account dashboard and scroll to view the invite
friends section of the page.
You will be awarded 200 points when the person you referred completes her/his
signup. You can earn points for referring up to 3 friends per year.

Will my loyalty membership expire?

Yes, if you don’t purchase anything within two years your membership will be
terminated. In case, you wish to re-instate your membership you will have to re-register
online or at any of our retail stores in India.

Terms and Conditions:

1. Hidesign reserves the right to amend the Terms and Conditions of its program without
prior notice.
2. The decision of Hidesign shall be final and binding in the event of a dispute arising out
of or in connection with transactions made with membership privileges.
3. Member privileges are valid at both Hidesign retail stores in India and online at
hidesign.com only.
4. Membership is non-transferable and valid only for registered customers.
5. Without prejudice to any action, misuse and/or abuse of privileges will result in
termination of membership by Hidesign.
6. Privileges are not applicable for the purchase of gift vouchers, special project items or
sale and promotional items, unless otherwise stated.
7. Loyalty earned points cannot be redeemed for cash.