If you are not satisfied with a product that you have purchased on the Hidesign website, please return the product at your cost by courier within 15 working days to the following address
Hidesign India Private Ltd
RS 40/2, 40/3, Sedarapet Road
For a return, please fill in the return and send a printed copy of the filled in Return Form along with the product. Please ensure that the product is returned with its original packing, box (if any), guarantee card (not filled out) and any other material that was sent with the product. The returned product must be in unused condition as we cannot issue refunds for products that show signs of use. If these steps are taken, the original purchase amount will be Refunded back to your account. Download Return Form.
For a repair of a product purchased on the Hidesign website, please send the product along with the guarantee card (filled in) and a printed copy of the Return Form with all the information filled in. The product will be repaired without any extra charge if it is within the guarantee period. On expiry of the guarantee period, you will be charged an amount depending on the nature of the work involved.
Please note that for both returns and repairs, customers are responsible for shipping charges. We also strongly recommend that you insure your return shipment as we cannot be held responsible for products that are lost in transit.
For questions on our repair policy for products purchased in our stores, please refer to our FAQs.
Please note that the Hidesign exchange and repair policy is applicable only in India. Unfortunately, at this time we do not accept returns, refunds and exchanges outside of India. In the unlikely event that a product requires a repair within the warranty period, please contact us at firstname.lastname@example.org. In most cases, you will be expected to return the product by courier at your cost to an address in India