TheContact Usform can be used to e-mail us. You can also reach us for phone support at +91-94442-74242
How do I return a product purchased in one of your stores or outlets for repair?
Hidesign products are made to ensure customer satisfaction and to last for the natural life of the product. All products for repair should be delivered at your expense to any exclusive Hidesign store or to a service point in the country of purchase. If the repair is required within the Hidesign guarantee period (one year for bags and six months for wallets), we will repair the product free of charge. For all repairs not within the guarantee period, there will be a charge depending on the repair work required. You will be advised of this charge when you deliver the bag to the nearest exclusive Hidesign store or service point in the country of purchase. All Hidesign products come with a Warranty Card. Please refer to this Warranty Card for further details. Please note that the Hidesign Warranty covers only manufacturing and materials defects and does not cover any damage caused by misuse, neglect, exposure to water and solvents or wear and tear, or purely cosmetic damages (such as scratched leather).
How long do you take to repair a bag?
We require a minimum of three weeks and a maximum of six weeks plus shipping time.
What is your policy on returns and repairs for online purchases?
How can I stay informed of any Hidesign promotions?
We occasionally offer promotions in connection with special days and events to provide our customers with savings on their online orders. To receive exclusive Hidesign offers and updates, please sign up through ourSubscribepage.
How do I unsubscribe from your e-mail list?
If you wish to be removed from our e-mail list, pleaseclick here.
Do you share my information with others?
No. Your personal details that are collected through our website are kept private and secure and will not be passed to any third party outside the Hidesign group companies. The details will only be used to keep you informed regarding any updates to the Hidesign website.